Support that really helps you forward
Do you have an idea for a new feature, are you stuck on a screen, or do you want to set up a Zigbee network? We think along with you. Below you’ll read how to reach us and which forms of support we offer.
From a quick question to a fixed agreement
You can find a lot yourself in our manuals. If you get stuck, we’re here for you, with the right form of support for your situation.
Do you have an idea or a wish?
Do you need software adjustments? Or do you see possibilities that aren’t in there yet? Let us know.
We create a ticket for your request, whose progress you can track.
A question about a feature
Don’t you understand a feature on FairGrow, or does something not work the way you think it should? Let us know.
We’ve put a lot of time into our online manuals to write everything down clearly. So we count on your understanding that if you ask a question about something that’s already in the manual, we’ll refer you back to it.
Zigbee support
We support Zigbee devices within Europe and have tested that with many different gateways and sensors. At the same time, we see that many Chinese clones do resemble the original, but send their values via different ports than the Zigbee protocol prescribes. We’ve addressed this as best we can in our own Zigbee Gateway.
Unfortunately, that isn’t (yet?) available within Europe. Bear in mind that if we did offer it, this robust IP65 gateway would be more expensive than the versions you can already buy in European web shops today. That’s why FairGrow, with this Zigbee Gateway, focuses on professional markets outside European regulation. Innovation in Europe unfortunately comes at a high price.
- Want to know more first? Read what Zigbee is and how it works.
- Do you have a Zigbee network and are you running into problems? Then we first refer you to the complete Zigbee device database, which is accessible to our paying users.
Choose the support that suits you
Isn’t your question answered by the manuals or the Zigbee device database?
Then we’ll help you personally. You choose how.
By email
By email we stick to the basics. If you give consent for it under the GDPR, we can also look at your log files on our platform to think along more quickly.
Live session via AnyDesk
We look on live together via AnyDesk. Before you pay, we ask you to describe the problem, so we can make good use of the 30 minutes. You pay later via a payment link (Mollie); for now you request a session via the form.
Tailored quote
Would you like an estimate of our support? Fill in the form with a few targeted questions, so we understand which problem is at play and can send you a fitting quote.
SLA with fixed arrangements
Would you like fixed arrangements about support, with clear response times and priority? Then we’ll draw up an SLA together that suits your situation.
Not sure which form suits you?
Briefly describe your situation, and we’ll point you in the right direction, from a short explanation to a fixed support agreement.
Live support via AnyDesk
€ 65 for 30 minutes.
Describe your problem first, then we’ll schedule the session.
Request received
Thank you. We’ll contact you to schedule the AnyDesk session and will send you the payment details along with it.
Tailored quote
A few targeted questions, so we understand your situation and can send you a fitting quote.
Request received
Thank you. We’ll review your situation and send you a tailored quote as soon as possible.
Share your idea or feature request
Tell us what you’re missing or need. We’ll turn it into a ticket you can track.
Request received
Thank you. We’ll create a ticket and keep you informed of the progress.
Ask your question about a feature
Ask your question. A lot is already in our manuals; if you get stuck, we’re happy to help you further.
Question received
Thank you. We’ll review your question and get back to you as soon as possible.
Send us a message
Leave your message, and we’ll usually respond within 1 business day.
Message received
Thank you for your message. We usually respond within 1 business day.