Support that really moves you forward
Got an idea for a new feature, stuck on a screen, or setting up a Zigbee network? We’ll help you work it out. Below you’ll find how to reach us and what kinds of support we offer.
From a quick question to a fixed agreement
You can find a lot in our manuals yourself. If you get stuck, we’re here with the right kind of support for your situation.
Got an idea or a request?
Need changes to the software? Or do you see possibilities that aren’t there yet? Let us know.
We create a ticket for your request so you can track its progress.
A question about a feature
Don’t understand a feature in FairGrow, or is something not working the way you expect? Let us know.
We’ve put a lot of time into our online manuals to explain everything clearly. So please understand that if you ask about something that’s already in the manual, we’ll point you to it.
Zigbee support
We support Zigbee devices within Europe and have tested many different gateways and sensors. We also see that many Chinese clones look like the original but send their values over different ports from those the Zigbee protocol specifies. We’ve addressed this as best we can in our own Zigbee Gateway.
Unfortunately that isn’t (yet?) available within Europe, and bear in mind that if we did offer it, this rugged IP65 gateway would cost more than the versions you can already buy in European online shops today. That’s why FairGrow aims this Zigbee Gateway at professional markets outside European regulation: innovation in Europe comes at a high price.
- Want to know more first? Read what Zigbee is and how it works.
- Running into problems with your Zigbee network? Start with our complete Zigbee device database, which is accessible to our paying users.
Choose the support that suits you
Question not answered by the manuals or the Zigbee device database?
Then we’ll help you personally. You choose how.
By email
By email we keep to the basics. If you give your consent under the GDPR, we can also look at your log files on our platform so we can help you faster.
Live session via AnyDesk
We look at it together, live, via AnyDesk. Before you pay, we ask you to describe the problem, so we can make good use of the 30 minutes. You pay later via a payment link (Mollie); for now, just request a session using the form.
Tailored quote
Would you like a quote for support? Answer a few targeted questions in the form so we understand the problem and can send you a quote that fits.
SLA with fixed agreements
Want fixed support agreements with clear response times and priority? Then we’ll draw up an SLA together that suits your situation.
Not sure which option suits you?
Briefly describe your situation, and we’ll point you in the right direction, from a short explanation to a fixed support agreement.
Live support via AnyDesk
€65 for 30 minutes.
Describe your problem first, then we’ll schedule the session.
Request received
Thank you. We’ll contact you to schedule the AnyDesk session and send you the payment details at the same time.
Tailored quote
A few targeted questions, so we understand your situation and can send you a fitting quote.
Request received
Thank you. We’ll review your situation and send you a tailored quote as soon as possible.
Share your idea or feature request
Tell us what you’re missing or need. We’ll turn it into a ticket you can track.
Request received
Thank you. We’ll create a ticket and keep you informed of the progress.
Ask your question about a feature
Ask your question. Much of it is already in our manuals; if you get stuck, we’re happy to help.
Question received
Thank you. We’ll review your question and get back to you as soon as possible.
Send us a message
Leave a message and we’ll usually reply within 1 business day.
Message received
Thank you for your message. We usually respond within 1 business day.