Amasezerano y’Urwego rw’Imirimo (SLA)

Amasezerano y’urwego rw’ivyo dutanga (SLA)

Amasezerano akomeye ku rwego rwa FairGrow rwawe

Iyi SLA irerekana ivyo woshingiraho: ukuboneka kw’urubuga, igihe co kwishura hamwe n’igihe co gusubiza ibintu mu buryo busanzwe, umutekano n’ukuntu dukoresha amakuru yawe. Vyanditswe neza, kugira ngo umenye neza ico uronka.

95%
ukuboneka ku kwezi (bisanzwe)
24/7
urubuga n’igenzura
< 5 hrs
igihe co gusubiza ku ntambwe ya mbere
Buri musi
kubika amakuru yawe y’ipimwa
Amasezerano y’urwego rw’ivyo dutanga (SLA)

Ivyo wokwitega kuri FairGrow

Iyi SLA ni yo shingiro ry’amasezerano hagati yawe nka umukiriya na FairGrow. Irerekana urwego rusanzwe rw’imikorere yacu mu vyerekeye ibikorwa, inshingano, urwego rw’imikorere hamwe n’amasezerano. Turemeranya kuri SLA n’abakiriya bakoresha FairGrow mu bikorwa vyabo bafise gahunda ya Estate; ivyipfuzo bikaze biratangwa ku buryo bwihariye.

01

Muri rusangi

Aya masezerano y’urwego rw’ivyo dutanga (SLA) ni yo shingiro ry’amasezerano hagati yawe nka umukiriya na FairGrow. Iyi SLA irerekana urwego rusanzwe rwa serivisi ya FairGrow mu vyerekeye ibikorwa, inshingano, urwego rw’imikorere, uburyo bwo gukora hamwe n’amasezerano. SLA nayo ikoreshwa ku bafatanyabikorwa FairGrow yishingikirijeko mu gutanga serivisi.

02

Kwemera

Imbere y’uko iyi SLA itangura gukora, uraba warakoresheje mu buryo bwo kugerageza urwego rwawe rwa FairGrow maze wemeza ko rukora neza: ibikoresho vyawe biratanga amakuru, ikibaho c’ikoreshwa kirerekana ipimwa ryawe, kandi imenyesha zirakora nk’uko vyari vyaraboneranywe. Igikorwa cihariye, nk’ugushirira hamwe kwihariye canke igaragazwa ryihariye, gitunganywa ku rwego rwawe biciye mu mpuzano.

03

Uburyo bwo gutunganya, kugerageza no gukoresha

Muri rusangi, FairGrow ntitanga urwego rwihariye rwo kugerageza. Uronka urwego rumwe rugenda mu bikorwa mu gihe wewe wihitiyemwo. Niba ushaka gutandukanya hagati y’urwego rwo kugerageza n’urwego rw’ibikorwa, nk’akarorero kugira ngo urinde amakuru yawe y’ubuhinzi ari mu bikorwa ku bigeragezo, tuzobishira mu ngiro. Ibiciro bijanye na vyo bizoshingirwa kuri wewe.

04

SLA isanzwe n’igikorwa cihariye

Iyi SLA irerekana serivisi FairGrow itanga mu buryo buhoraho kandi urubuga rutunganijwe kuri yo mu buryo busanzwe. Ibi biratandukanye n’igikorwa cihariye kitatangwa mu buryo buhoraho, ariko gitunganirizwa wewe ku giti cawe. Iyi SLA isanzwe ni igice ca serivisi; ibikorwa vyihariye birajana n’ikiguzi kongewe gishingiye ku mpamvu z’ubukungu zumvikana kandi zibereye.

05

Impinduka kuri SLA

Impinduka kuri iyi SLA zishoboka gusa nyuma y’ikibazo canditse c’impinduka, hamwe n’amasezerano yanditse yo ku mpande zombi. Impinduka irungikwa kuri FairGrow canke kuri wewe nka umukiriya, hanyuma igatunganywa.

06

Intumbero ya SLA

SLA irerekana amasezerano y’ubuziranenge n’ingene bingana yerekeye serivisi. Igizwe n’ibimenyetso (urwego rw’imikorere) bifise akamaro kuri wewe ku bijanye n’ubuziranenge bwa serivisi. Ibi bimenyetso birashobora gupimwa kandi birashobora kugirwa ingaruka na FairGrow.

07

Serivisi

FairGrow itanga serivisi za cloud ku buhinzi buhuza. Ibikoresho vyawe vy’ukumenya (sensors), dataloggers, gateways na satelite biratanga ipimwa mu gihe nyakuri, ico dukurikiza tukagaragaza hamwe n’amakuru y’ikirere n’ay’ubutumwa bwa satelite mu kibaho kimwe kigaragara neza. Kuri urwo rushingiro, tutanga, mu bindi, ibishushanyo, agaciro k’urugero (threshold values) n’imenyesha, urugendo rw’igikorwa co kuhira, hamwe n’iyerekana ry’ejo hazoza rishingiye ku makuru afunguriwe (open data).

Ishingiro ni ubuhinga (algorithms) twagize twebwe ubwacu hamwe n’inkomoko z’amakuru afunguriwe, ibi bigatunganywa bikurikije ivyo ukeneye na gahunda yawe, ku bijanye n’ubuhinzi bwawe.

08

Ubushobozi

FairGrow iguma ifise ubushobozi buhagije bwo gutunganya, kubika no kwerekana amamiliyoni y’ipimwa ry’ibikoresho vy’ukumenya mu masaha 24. Ibi bituma ikibaho cawe gikomeza gukora neza naho hoba hari ibikoresho vyinshi n’ipimwa rikorwa kenshi.

09

Ivyipfuzo vya serivisi

Iki gice kirerekana amasezerano rusangi n’ibipimo vy’imikorere ya serivisi.

UkubonekaFairGrow igamije ko urubuga rwoba ruboneka amasaha 24 ku masaha 7 ku ndwi.
UbufashaKu minsi y’akazi, kuva ku wa mbere kugeza ku wa gatanu, guhera saa 09:00 kugeza saa 17:30.
KwitahoMu bihe vyaboneranijweho imbere.
10

Ubwoko bw’ivyo kwitaho

Igikosora

Ukwitaho kugirira ngo ubuziranenge bwa serivisi bugumeho.

Igikinga

Ukwitaho kwiteguriye ejo hazoza, kwitegurira ingorane zishobora kuba.

Igishasha

Ukwitaho kugamije kuguma imbere mu buhinga bugezweho kandi buzewe.

Igicishije ku bisabwa

Ukwitaho gukorwa hisunzwe itegeko ry’akazi.

Mu buryo bw’ihame, urubuga ruraboneka amasaha 24 ku ndwi yose. Twitaho ku buryo bw’igishasha canke bicishije ku bisabwa gusa biciye mu mpuzano canke ku busabe bwawe. Dutegura ibikorwa vyo kwitaho biciye mu mpuzano nawe. Ku mpinduka zishobora kugira akaga kuri serivisi kandi zikaba zirimwo impande nyinshi, twamamaza uko kwitaho nibura imisi 5 y’akazi imbere y’igihe.

Urugero rusanzwe rw’ukuboneka kw’urubuga ku mugereranyo ni 95% mu kwezi kumwe, uretse igihe kutaboneka guterwa n’ikoreshwa ridakwiye ku ruhande rwawe. Ubufasha butangwa uhereye kure; ku bufasha canke amahugurwa akorerwa ahantu runaka, twemeranya ku buryo bwihariye.

11

Ibiro vy’ubufasha

Hano hasi harimwo ibipimo vy’igihe co kwishura n’igihe co gukemura ingorane, ivyo serivisi itunganirijwe. Bishingiye ku vyo ukeneye no ku ngengo y’imari yawe, urutonde rw’akamaro, igihe co kwishura n’igihe co gukemura ingorane birashobora gutungwa mu buryo bukaze cane.

Kwemeza ko email yakiriweMunsi y’iminota 5 (ticket yikora).
Icyishuro ca mbere kirimwo umumaroMunsi y’umusi umwe w’akazi.
Ubufasha biciye kuri terefoneBiciye ku rubanza rwabonye imbere canke muri SLA yihariye.
Ikiganiro co ng’aha ng’aha (AnyDesk)Biciye ku rubanza rwabonye imbere; dutegura umwanya.
12

Insobanuro z’intambwe z’ibanze

Intambwe ya mbere
Kugarukana mu masaha atari munsi ya 5 ku minsi y’akazi

Ihutirwa rikomeye. Ibi birerekeye igikorwa gikomeye kandi ingaruka ni nini. Iterambere ry’ubuhinzi bwawe canke ibikorwa vyawe biratindwa cane.

Intambwe ya kabiri
Kugarukana mu musi umwe w’akazi

Ihutirwa rifise akamaro. Ibi birerekeye igikorwa gikomeye kandi ingaruka irafise akamaro. Iterambere riratindwa biterwa n’ibi.

Intambwe ya gatatu
Kugarukana mu misi 5 y’akazi

Ihutirwa rike. Ibi birerekeye igikorwa kitari ngombwa cane kandi ingaruka ni nto. Iterambere ntiritindwa cane.

13

Kwemeza uwuri hamwe n’uruhusha

Igihe habaye ihuriro biciye kuri terefone canke biva ku email itandukanye, ikibazo cawe c’ubufasha gishobora gutinda. Muri ico gihe, tubanza kwemeza uwuri nya muntu asaba, nk’akarorero biciye ku mukoresha wa serivisi. Ibi birinda uwatagira uburenganzira bukwiye kwinjira ku rwego rwawe canke ku makuru yawe.

14

Ibihe biteye akaga n’ibitegekwa n’imico

FairGrow igumya gushira imbaraga zose mu gutanga ingene zo gukemura ikibazo mu gihe gito, nk’akarorero mu gihe hari ihagarikwa rya internet mu gihugu cose. Ingene zo mu gihe gito zishobora kuba igaragazwa ryo aho hantu canke ubundi buryo bwo kwihagararaho kugira ngo tuvyure ikibazo kigaragara. Ntituzokoresha ingene zo kwikinga ikibazo imbere yuko utanze uruhusha rwawe rwanditse.

15

Impuzano no kwongereza urwego

Kugira ngo itumanako n’ifatwa ry’ingingo bijanye na serivisi bibe vyiza kandi bifise akamaro, impuzano irakorwa ku rwego rw’ingingo nkuru, ku rwego rw’uburyo bwo gukora hamwe no ku rwego rw’ibikorwa. Izi mpuzano zigamije guteza imbere ubufatanye n’ubuziranenge bwa serivisi. Turemeranya hamwe intumbero, kenshi impuzano zikorerwa, hamwe n’urwego rw’impuzano, tukabishira mu gitabo c’ibiciro canke mu cemezo c’itegeko.

Igihe hari amatati ku ntambwe y’akamaro yokoreshwa, impuzano ku ntambwe y’akamaro (kwongereza urwego nyakuri) irashobora gukorwa. Ku ruhande rwa FairGrow, umukozi mukuru ni we ahurirwako muri ibi. Mu gihe igihe co gukemura ingorane cisunze (canke citeguriye) kurenga, ikibazo kirongerwa urwego. Ku ruhande rwawe, umuntu ahoraho ahurirwako ni we yitwararika iryo kwongereza urwego.

16

Ubuyobozi

Serivisi z’ubuyobozi za FairGrow zirimwo ibikorwa vyose bikenewe kugira ngo hayoborwe seriveri n’urubuga. Izi serivisi ziratunganirizwa umukiriya umwumwe wese kandi zirashobora kuzirimwo ibintu bikurikira:

  • Igenzura n’itanga ry’inkuru ku rubuga, seriveri hamwe n’uko ibikoresho vyawe bimeze.
  • Kubika no gusubiza urubuga hamwe n’amakuru yawe y’ipimwa.
  • Ubuyobozi bw’ubushobozi buhinduka buhinduka bugendana n’umubare w’ibikoresho n’ipimwa.
  • Umutekano hamwe no gushira mu ngiro ku gihe ivyo kunonosora n’ivyo kuvugurura.
  • Ukubika amakuru: amakuru y’ibikoresho vyawe vy’ukumenya n’ay’ipimwa aragumizwa, kugira ngo ubandanye ufise akahise kawe, ibishushanyo hamwe n’ingene ibintu bihindagurika. Iri ni ryo shingiro nyakuri rya serivisi.

Urubuga rukorera kuri Linux kandi rukoresha ibice vy’ubuhinga bwafunguriwe (open source) vyemejwe kubika amakuru y’ibikoresho vy’ukumenya mu gihe, itumanako n’ibikoresho vyawe vya dataloggers, gateways na satelite, hamwe no kwerekana mu kibaho. Mu gikorwa co kwitaho kw’igikinga, inkerebutsi zacu ubwazo zishira mu ngiro kandi zigasuzuma ivyo kuvugurura.

17

Umutekano w’amakuru

Seriveri za FairGrow ziri mu kigo c’inkerebutsi c’amakuru kirimwo ubuhinga bukwiye, kiri muri Uburayi (European Union), bigatuma amakuru yawe aja munsi y’amategeko y’Uburayi (GDPR). Uburyo bw’inkoranyabuhinga bushobora kwinjirwamwo n’abakozi ba FairGrow bonyene bemeye amabwirizwa y’imikorere mu buhinga bw’itumanako (ICT). Uturere twose turakingiwe kandi ntitwinjirwamwo atari biciye ku derese zizwi kandi zizewe.

Mu gutunganya umutekano wayo, FairGrow ikurikiza urwego rwa ISO/IEC 27001. Urashobora kuronka amakuru arambuye ku rupapuro rwacu Ivyerekeye hamwe no mu nyandiko zacu z’umutekano.

18

Umutekano w’ibanze

Aho bishoboka, FairGrow ifata ingingo kugira ngo umutekano ugere ku rwego rwo hejuru, nk’ibi:

Domain zashizweko umukono wa DNSSEC
Referrer-Policy
TLS na HTTPS zizewe
X-Frame-Options yatunganijwe neza
Ciphers zizewe
X-Content-Type-Options
Renegotiation yizewe
Aderese za IPv6
Igikoresho cizewe co guhinyuza (hash) mu guhana imfunguzo
Politike ikaze ya DMARC
Icandiko ca TLSA ku bwa DANE
Ivyanditswe vya DKIM na SPF

FairGrow ikoresha ihuza ry’iposita rizewe rikurikiza STARTTLS na DANE. Uturere tw’abakiriya turakomejwe (hardened) hisunzwe CIS Benchmarks zo muri iki gihe. Igerageza ry’umutekano (pentest) rishobora gukorwa n’ishirahamwe ryo hanze rimwe ku mwaka.

19

Ibintu bijanye n’umutekano

Igikorwa kijanye n’umutekano ni ikintu gishobora gutuma ibanga, ukuri canke ukuboneka kw’amakuru canke uburyo bw’itunganya ry’amakuru bigwa mu ngorane, canke bikaba bishobora kubigwamwo. Akarorero, harimwo ubwandu bw’amavirusi canke porogaramu mbi (malware) hamwe n’imigambi yo kwinjira mu makuru canke mu buryo bw’inkoranyabuhinga bitemewe (hacking).

Ihonyangwa ry’amakuru riraba igihe habuze igikoresho co kubikamwo kirimwo amakuru y’ibanga, ibwa ry’amakuru canke ibikoresho, agasanduku k’iposita kinjiwemwo n’uwutabifitiye uburenganzira, inyandiko zasizwe ahantu abantu bose bashobora kuronkera, canke izindi mice amakuru bwite ashobora kurenga ku rwego rurindwa. Aho bikwiye, twerekana ivyo bintu ku bashinzwe kurinda amakuru no ku mukiriya abireba.

20

Kurinda amakuru bwite

Igihe amakuru bwite atunganijwe, amasezerano yo gutunganya amakuru araboneka. Kuri ivyo, FairGrow itanga amasezerano yo gutunganya amakuru akurikiza itegeko rusangi ryo kurinda amakuru (GDPR), harimwo amasezerano yerekeye gutunganya, umutekano n’igihe co kubika.

21

Kubika no gusubiza

FairGrow yitwararika ukubika kwa buri musi hisunzwe gahunda ihoraho, ukwo kubika kukagumizwa nk’uko vyaboneranijwe. Bitandukanye n’itunganywa ryo mu gihe gito, dukomeza tugabikira amakuru yawe y’ipimwa ku bushake, kubera ko akahise, ibishushanyo n’ingene ibintu bihindagurika ari ryo shingiro rya serivisi. Za banki z’amakuru zikenewe mu gikorwa cawe zirakingiwe kutakora nabi.

Ku busabe, dukora ivyo kugenzura vy’akaguru ku kuri kw’amakuru hamwe n’ivyo kugerageza gusubiza. Inshingano yo gushira imbaraga zose, isobanuro ry’uburyo bwo gukora hamwe no gukora ivyo mu buryo buhoraho biri hanze y’iyi SLA isanzwe kandi bikandikwa ku ruhande. Nka umukiriya, uguma ushingiwe ku makuru yawe atagenywe, ibirimwo vyawe vyatunganijwe hamwe na za banki z’amakuru zibifasha.

22

Ibanga

Ukuza ku iyi SLA, amasezerano y’ibanga arashobora gushirwaho umukono nawe. Ingingo nyamukuru ni uko amakuru y’umukiriya adashirwa ahagaragara canke ntagaburirwa abandi bantu.

23

Kwandika no gukurikirana

Ivyanditswe mu makuru y’ibikorwa (log files) birafise akamaro mu gusesengura ibintu bibaye, nk’ihonyangwa ry’umutekano n’amakosa mu serivisi, no mu gukurikirana ikoreshwa rya buri musi. Turashobora kugirana nawe amasezerano yihariye kuri ivyo.

24

Uburyo bwo guhagarika amasezerano

Igihe amasezerano ahagaritswe, gahunda yo guhagarika irashira mu ngiro. Ibi bituma ushobora kurinda amakuru yawe, nk’akarorero gusohora amakuru yawe y’ipimwa n’ayo kwerekanwaho, mu gihe cabonye rwaboneranijwe imbere yuko urwego rusiguzwa. Ibi nabyo birajana no kubika, ivyo bishobora kugirwa gahunda y’igihe itandukanye. FairGrow irizigira gutwara no guhonyanga amakuru, kubera uko aboneka kandi arashoboka kuronkwa.

Itariki yo gutangura
Itariki yo kuheza

Kuri FairGrow

Izina
Imeri
Terefone ngendanwa

Ku mukiriya

Izina
Imeri
Terefone ngendanwa

Witeguriye gushira amasezerano mu nyandiko?

Woba ukoresha FairGrow ufise gahunda ya Estate kandi ushaka amasezerano akomeye ku kuboneka, ku ntambwe z’akamaro no ku gihe co gusubiza ibintu mu buryo busanzwe? Tegura ikiganiro n’umujejwe mukuru, hanyuma hamwe tuzotegura SLA ibereye.

Urakoze!

Twakiriye icifuzo cawe, tuzokwegera vuba.

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